Elena Torres writes about customer experience, automated support, and the responsibility companies keep when software speaks to customers. Based in Phoenix, she focuses on trust, escalation, and the human cost of confident wrong answers.
11 articles
Priya Nair writes about workplace AI, information security, and the pressures that turn unsafe shortcuts into normal work. Based in Boston, she looks beyond individual blame to the tools, rules, and deadlines around each decision.
14 articles
Maya Chen writes about the engineering work required to turn AI demos into dependable products. Based in Seattle, she focuses on testing, monitoring, edge cases, and the management choices behind public failures.
26 articles
Daniel Brooks writes about AI budgets, labor, service quality, and the hidden work behind clean efficiency claims. Based in Chicago, he examines what business numbers reveal and what they leave out.
23 articles
Owen Mercer writes about professional duty, legal operations, and accountability when AI enters high-stakes work. Based in Washington, D.C., he focuses on the people whose names remain on the result.
12 articles
Sofia Ramirez writes about AI in marketing, creative work, and the pressure to make more with fewer people. Based in Miami, she examines speed, authorship, trust, and whether the work still has a reason to exist.
11 articles